Prior to establishing Management by Design in 2017, I was employed for 15 years at the National Research Council of Canada (NRC), most recently as Vice President (Acting) of Business and Professional Services and as Executive Vice President. Responsibilities included Knowledge Management, Communications, Business Services, Program and Project Services, and Government and International Relations. I also served on several national and international association boards e.g. Chair, Research Data Canada; Deputy Chair, WorldWideScience Alliance. Pam has an MBA from the University of Ottawa.